Welcoming Everyone

Learn the importance of welcoming all visitors to our museums by identifying barriers to accessibility

South West Museum Development Programme

A black man standing behind a white woman in an art gallery. They are both smiling at the camera.About the session

Date: 1 July 2024 

Time: 13:00-15:00 

Format: Via Zoom

The session is delivered by Amy Kirkland, a Welcome to Excellence accredited trainer.

Topics covered:

  • The benefit of an accessible service
  • Visible and hidden disabilities
  • A positive, welcoming approach
  • Tailoring service to be accessible to all.

The session is delivered online via Zoom, and closed captions are available. The session is interactive and requires attendees to have their own device with camera and microphone on.

Who should attend?

No prior knowledge is required. It is for all front-line service sector teams whether new to their role or experienced. Volunteers and staff teams are all welcome.

What will you learn?

The session aims to highlight the importance of welcoming all visitors to our museums by identifying barriers to accessibility; sharing best practice regarding how to overcome such barriers; highlighting the ways in which we can adapt our service and communication to make it more accessible to people with disabilities.

The aim is to provide creative, engaging ways to improve our accessibility, in order to ensure that we are welcoming everyone.

How does this meet the Accreditation standard?

7.1 An approved access policy
7.2 An access plan

About the trainer

Amy Kirkland has been a trainer in the hospitality, leisure and travel industry for over 20 years. She has a broad client base offering training solutions to heritage sites, visitor attractions, hotels, restaurants and a variety of other business, in the UK and Europe.

She has been a proud associate with Welcome to Excellence since 2007 and is a Master Trainer for many of their programmes.