Privacy policy

South West Museum Development Programme

About this privacy policy

This sets out how we use and protect any information that you share with us when accessing services provided by us at Museum Development South West or any third party appointed by us to conduct work on our behalf.

We are committed to ensuring that your privacy is protected. When accessing our services, should we ask you to provide certain information by which you can be identified; you can be assured that it will only be used in accordance with this privacy policy.

We may change this policy by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25 May 2018.

What personal information do we collect and process?

You will be asked for personal information when you:

  • Sign up to any of our services, including enquiries
  • Sign up to our blog or newsletter
  • Sign up to or book onto an event
  • Download resources
  • Sign an agreement for a grant or other investment

What personal information does Museum Development South West retain?

When you register for our services, make an enquiry, sign up to our newsletter and when you sign up for or book a ticket for an event we will retain your name, contact details and contact preferences along with the details of the organisation which you are representing. MDSW will also retain records of the interaction you have had with us to ensure we continue to provide an effective service, This includes:

  • Details of correspondence that we have sent to you or received from you
  • Phone calls made to you or received from you
  • Meetings you have attended with a representative of MDSW
  • Attendance to one of our training events or programmes
  • Details you have provided to us about your development needs

This information will be retained for the duration of the project. The activities we deliver are publicly funded. For legacy purposes this information may be retained beyond the life of the project. In the event of the project finishing, all individuals and organisations will be notified of legacy proposals and all individuals will offered the right of erasure of their data.

What information does Museum Development South West not keep?

We may ask you about your access requirements and dietary preferences as part of the information in relation to an event that you are attending with us. These preferences will be deleted no later than 42 days after the event has taken place.

When you apply for a bursary or grant from us that needs to be paid in to a personal bank account we will not retain this information. Personal financial information will be deleted once payment has been issued. This data may take up to 62 days to be deleted.

What information we collect about you from other sources

We may combine the information mentioned above (excluding access, dietary and personal finance information) with information from external sources in order to gain a better understanding of our museum clients. The personal information we collect from public sources may include:

  • Employment and professional information
  • Attendance of events delivered by external partners developed and delivered in partnership with Museum Development South West

What we do with the information we gather?

Depending on the preferences you have indicated and your relationship with Museum Development South West, we will use the personal information you have provided to:

  • Provide services to you or your organisation
  • Send you communications in order to inform you of other services or events related to Museum Development South West which may include emails containing relevant news from our supporters or partners
  • Keep records internally
  • Improve services and events
  • From time to time, we may also ask you to participate in surveys and research
  • Improve our understanding of our clients through basic profiling, tracking of your activity on our site and your response to emails (or other communications) that we send you
  • Notify you of changes and improvements to events, services, website and this privacy policy. You can opt out of any or all of the above communications at any time by contacting [email protected]

What are cookies?

Cookies are small text files used to provide or enhance the services we offer online. They are small files stored on your computer. We use them on this website to allow us to measure visitor numbers, and to enhance functionality in some areas. Our cookies do not contain any personal information about you. You can choose to refuse cookies. We encourage you to accept the cookies our website uses as they help us to improve the user experience for you.

To control cookies use the controls in your browser. A summary of these is available on the All About Cookies website:

Essential Cookies

These cookies ensure the website performs well and you can use all of its features.

A full list is available on the WordPress cookies page:

Information cookies

These cookies collect anonymous information about how a website visitor uses the website. They are anonymous and don’t collect any information that could identify you. The benefit of this is it allows us to see how the website performs and which bits people want to use.

A full list, including information cookies, is available on the WordPress cookies page:

Google Analytics is used on this website and you can find out more on the Cookie Law website:

Alternatively you can opt out of Google Analytics for all websites

Website functions cookies

These cookies remember any preferences you might set when using the website. For example, if you set the text size and any customisation options. They can include commenting information on pages as well.

A full list of the relevant WordPress cookies is available on their cookies page:

Third party cookies

Most third party cookies allow links to other websites. In particular this type of cookie connects to social and sharing websites like Pinterest, Facebook and Twitter. Using these cookies allows you to share interesting content without leaving the website.

This website may use Share This for these links and their cookie policy is available on their support pages:

Internet Advertising Bureau

A guide to behavioural advertising and online privacy has been produced by the Internet advertising industry which can be found at:

International Chamber of Commerce United Kingdom

Information on the ICC (UK) UK cookie guide can be found on the ICC website section:

Appointed Third Parties

Appointed Third Parties (e.g. Museum Development Officers) are bound by their employing organisation’s data protection and privacy policies. Any breech of these values and/ or the law is the responsibility of their employing organisation, not Museum Development South West (Bristol City Council).

South West Museum Development also directly contracts individuals and/ or organisations to deliver specific pieces of work for us. All individuals and/ or organisations defined as an appointed third party are required to uphold Museum Development South West (Bristol City Council) values whilst working according to this Privacy Policy statement plus all respective and subsequent laws. Should any breech of these values and/ or the law occur, the contracted individual and/ or the organisation are liable for the breech not Museum Development South West (Bristol City Council).


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

Unfortunately, it is not possible for the transmission of information via the internet to be completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Links to other websites

Our website or resources may contain links to other directly relevant websites. However, once you have used these links to leave our site, we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting other sites. Other websites are not governed by this privacy statement.

Event bookings made through Eventbrite

Where event bookings are made through Eventbrite it is important to highlight that Museum Development South West is considered the data controller and Eventbrite is considered the data processer. This means that when you provide personal information as part of the booking process your information is treated as part of the Museum Development South West privacy policy and the details set out within this document.  By using Eventbrite you are agreeing to the Eventbrite Terms of Service.  If you do not wish to agree to these Terms of Service you are required to terminate your access by deleting your Eventbrite account.  Further details can be found on the Eventbrite website.

Controlling your personal information

Please get in touch if you would like to inform us of a change the use of your personal information in the following ways:

  • If you have previously agreed to us retaining and using your personal information for us to deliver our support services
  • If you believe that any information we are holding on you is incorrect or incomplete

You can request details of personal information which we hold about you under the General Data Protection Regulations Act 2018. If you would like a copy of the information held on you please get in touch. We will aim to get back to you within 48 days.

We will not sell, distribute or lease your personal information to third parties not appointed by Museum Development South West unless we have your express permission or are required by law to do so.

Our registered address is:

Museum Development South West, c/o Bristol Museum and Art Gallery, Queens Road, Bristol, BS8 1RL

Our contact details are:

Email: [email protected]